Privacy Policy

Last Updated: March 2026

At Nextric Digitals (ABN 43 240 695 659), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website at nextricdigitals.com or engage with our services.

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy laws. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide Voluntarily

We collect personal information that you choose to provide to us, including:

• Name
• Email address
• Phone number
• Company name
• Any details you share through our contact forms, emails, or direct communication

b) Automatically Collected Information

When you visit our website, certain technical information may be automatically collected by our hosting infrastructure and third-party tools. This may include:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms used to reach our site
• Device type and operating system

This information is used for website security, performance monitoring, and improving our user experience. It is not used to identify you personally unless combined with other information you have provided.

2. Cookies

Our website uses cookies small data files stored on your device for essential website functionality. These may include session cookies (which expire when you close your browser) and persistent cookies used by our content management system (WordPress).

We do not use cookies for targeted advertising or cross-site behavioural tracking. You may disable or manage cookies through your browser settings at any time, though doing so may affect certain website features.

3. How We Use Your Information

We use the personal information we collect for the following legitimate purposes:

• Responding to your enquiries and requests
• Providing, managing, and improving our services
• Communicating with you regarding projects, support, or updates
• Meeting our legal and compliance obligations
• Maintaining the security and integrity of our systems
• Analysing website performance to improve your experience

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless you consent or the use is required or authorised by law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information in limited circumstances, including:

• Service providers: Third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., hosting providers, payment gateways). These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
• Legal requirements: Where required or authorised by Australian law, a court order, or government authority.
• Protection of rights: Where necessary to prevent fraud, enforce our terms, or protect the rights, property, or safety of Nextric Digitals, our clients, or others.

5. Overseas Disclosure

Some of our service providers (such as cloud hosting or analytics platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles. By using our website and services, you consent to the potential transfer of your information to countries that may not have equivalent privacy protections to Australia.

6. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, misuse, loss, or disclosure. These include secure data transmission (HTTPS), access controls, and regular review of our security practices.

While we take all reasonable steps to protect your data, no internet-based system can guarantee absolute security. We encourage you to take precautions when sharing information online.

7. Data Breach Response

In the event of an eligible data breach that is likely to result in serious harm to any affected individuals, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Data Retention

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. As a general guide:

• Contact enquiries: Up to 2 years from the date of last contact
• Client project records: Up to 7 years for legal and tax compliance purposes
• Website analytics data: Typically aggregated or anonymised within 26 months

Once information is no longer required, it is securely deleted or de-identified.

9. Your Privacy Rights

Under the Australian Privacy Act and APPs, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, outdated, or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for marketing communications at any time
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Third-Party Links

Our website contains links to third-party websites and platforms, including payment processors (such as PayPal, Stripe, Visa, Mastercard, American Express) and integration partners (such as Amazon, Shopify, and others). We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not directed at or intended for children. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

We will acknowledge your request within 5 business days and aim to resolve all privacy matters within 30 days.